Subject: Re: LSM Joining Case Test - Shikha Agarwal Naithani
From: Shikha Agarwal Naithani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 24 Apr 2018 04:22:31 -0400

| | LSM Joining Case Test

Name | Shikha Agarwal Naithani
E-mail | [email-masked]
Phone Number | (91) 9811651030
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | as the Cust is travelling and looking for the tickets in the hotel. Cust can update the new address ie hotel address. Once the ticket will be shipped she will be getting the email. At the reception if she is not available she can inform the reception. I would like to add that the once the ticket are released from the show organizer it can be immediately emailed to the cust so that where ever she is travelling. A link can be provided and she can download the tickets from there. like it happens in book my show
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is customer is happy but in great customer customer is happy and we know that the customer is going to stay with us for a longer period of time. We have gone beyond to help him. If he is very satisfied he will be giving a good feedback and he will be telling his friends and family about the company

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