Subject: Re: LSM Joining Case Test - ANUP DUTTA
From: ANUP DUTTA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 24 Apr 2018 03:16:50 -0400

| | LSM Joining Case Test

Name | ANUP DUTTA
E-mail | [email-masked]
Phone Number | (+91) 8319200622
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would have selected the first Blurb because as a customer care we must be completely dedicated to solve the customer's request and see to it by our own and not asking much to the customer to do, giving him minimum stress to update his address, new hotel addresses or travel address or so on.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The very main difference by my point of view is that a great customer service is done by humble ness, and a friendly manner.
Even if i think as a customer i would like to talk to a customer care representative who is more friendly and humble to me while talking than just chatting out the words on his computer screen.

The second main thing is a great customer service would work very hard to solve the customer's problems and make it his first priority to work upon.

Then a great customer service must have his representatives who have a very powerful technical knowledge of the query that has to be handled and not making the customers wait by transfering calls to other departments.
In short, the query should be solved immediately without must time lag, making the customer suffer.

We have seen in our day to day life that we call customer service only when we urgently need the query to be resolved so a customer barely deserves waiting because he might have some really important business to handle.

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