Subject: End of Day Report - Team India - Day Shift - 23/04/2018
From: Brian Sexton <[email-masked]>
To: Maiwenn Gouthe <[email-masked]>, Manuela Suhner <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: Viraat Joshi <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]" <[email-masked]>, Jelena Kalcuka <[email-masked]>
Date: Mon, 23 Apr 2018 15:49:57 +0000

Hi all,

Please see attached the EOD Report for today.

2,896 emails sent             1,874 wrap ups                 Service level 97%

55 agents on emails
1 agent on High Risk
3 floor support
1 account manager
1 trainer

17 agents met minimum requirement
6 agents sent 60+ emails
11 agents sent 50+ emails

Kind regards,
Brian