Subject: Re: LSM Joining Case Test - vineet tiwari
From: vineet tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 23 Apr 2018 03:29:29 -0400

| | LSM Joining Case Test

Name | vineet tiwari
E-mail | [email-masked]
Phone Number | (91) 9555185603
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | csr empathized with the customer and provided with the proper reason why customer has not received the ticket yet. Further csr has also assured customer about that they are working on it and solve the problem as soon as possible which build confident in customer on our brand
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Simply solving customer's issue is a good customer service however building rapport,asking for further assistance and empathizing with the customer when ever it is required it a great customer service.

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