Subject: Re: LSM Joining Case Test - Prashant tripathi
From: Prashant tripathi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 21 Apr 2018 05:36:59 -0400

| | LSM Joining Case Test

Name | Prashant tripathi
E-mail | [email-masked]
Phone Number | (91) 7080033888
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select Blurb 1 . Because we are using assurance statement in that and assuring to the customer that we are going to check the order and try to deliver the ticket as soon as possible. and also re-confirming the given address. And also shared that the product was scanned by courier and they receive an email with tracking number and with all the information. So they will track the delivery easily.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Where we only listen the customer Query and provide all info about that is a good customer service.
And when we listen the customer Query and help them and assure himher that we are very happy to assist them on that. And build a small relation with the customer that was great customer service.

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