Subject: Re: LSM Joining Case Test - Reena Dejgambhir
From: Reena Dejgambhir <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 21 Apr 2018 03:44:17 -0400

| | LSM Joining Case Test

Name | Reena Dejgambhir
E-mail | [email-masked]
Phone Number | (91) 9599937397
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In Blurb 4 there is flexibilty for address, which the customer is more concerned for. Moreover he has an option to track the staus with the link provided.

In addition if we can add the current status of the purchase. This would solve his purpose.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is an average service provided by an average customer support which do solve the situation but does leave a lasting effect on customer's experience, whereas great customer service is a service which once experienced leaves the customer with no further doubts and he would happily like to end the conversation with a positive feedback of course.

So basically there is a very little difference between a good and a great customer service. A little difference do matters a lot to customers. Closing a ticket is also possible with providing a normal solution, whereas if you close a ticket with an added efforts ( of course staying in the limits guided by) is called as great experience.

For instance, a ticket is raised for order staus - replying for this ticket with simply would be termed as good customer service.
Reply with the order status and confirming the order details and further mentioning the delivery id a great customer experience.

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