Subject: End of Day Report 20/4/2018 - Team India - Day Shift
From: Jelena Kalcuka <[email-masked]>
To: Maiwenn Gouthe <[email-masked]>, Brian Sexton <[email-masked]>, Robert Cosgrove <[email-masked]>, Manuela Suhner <[email-masked]>, Viraat Joshi <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>
Date: Fri, 20 Apr 2018 15:54:08 +0000

Hi all,

Please see attached the end of day report for today for Team India - Day Shift.

Report includes:

Emails from 52 agents

3 floor support

1 agent on High Risk

1 account manager

Service level 97%                     Emails sent 2,630               Wrap ups 1,836

3 agents sent 60+ emails

15 agents sent 64+ emails

Kind regards

Jelena