Subject: Re: LSM Joining Case Test - Prateek Saini
From: Prateek Saini <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Apr 2018 05:02:27 -0400

| | LSM Joining Case Test

Name | Prateek Saini
E-mail | [email-masked]
Phone Number | (+91) 9466428338
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is corect option for the above querry as it acknowledges the problem and defines the most possible explaination behind the late delivery of the tickets, also the customer care representative is asking the customer for the correct or updated adress which he can update himself at the portal. as the answewr is quiet simple easy to understand and follow, according to me this shouls be the ebst answer.
Additional lines:- feel free to contact us whenever required.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer care service focuses only on the problem solution, just solving the querry of the customer or client, where on the other hand the Great customer service focuses basically on the problem solving along with the Customer satisfaction. To ensure whether the customer is satisfied with all his querries and confusions along with a pleasant customer support experience is Great Customer service in a nutshell.

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