Subject: Re: LSM Joining Case Test - Asif Nadeem
From: Asif Nadeem <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Apr 2018 04:08:04 -0400

| | LSM Joining Case Test

Name | Asif Nadeem
E-mail | [email-masked]
Phone Number | (91) 9871915648
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb the customer support associate is setting a right expectation to the customer. He/She assuring the customer that the order will be monitored closely to ensure timely delivery and also confirming the address of the customer so that there may not be an issue in delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is doing things as per the customer expectations whereas great customer service is exceeding customers expectation. For example if customer gets the travel/event ticket on time then he/she will be happy and that is good customer service. If customer is delivered the same thing on time and given additional cashback / gift voucher or given special seat then the customer would be too happy with the service provider and that is great customer service.

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