Subject: Re: LSM Joining Case Test - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Apr 2018 02:54:41 -0400

| | LSM Joining Case Test

Name | Saurabh Singh
E-mail | [email-masked]
Phone Number | (+91) 9971800286
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select the Blurb 2 because in this we are ensuring the customer that he will received his tickets within the weeks time. In the Blurb 2 there is an option that if customer will purchase an instant download e tickets then he will be able to prints the tickets immediately. Customer is also informed that he can track the tickets by himself. Customer is also informed to verify his details again so that the tickets can be delivered at the right time and at the right place without any delay. At last it is important to take the contact details of the customer if in case there is any delay in the delivery process so we can inform the customer about the same at the right time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you fulfill the needs of the customer but great customer service means when you understand the customer concerns and try to resolve the his concerns with complete satisfaction. It is necessary to understand the concern of the customer. In order to provide the great customer service to the customer we need to put our feets into his shoes. Good customer services can ends once the services are done but great customer services are started when the services are rendered. We can take an example of Airtel Company, they provide the good customer service by providing network available in remote areas as well but they also deliver great customer services by providing after sale service and taking continuous feedback session from the customer about their services.

| |

You can edit this submission and view all your submissions easily.