Subject: Re: LSM Joining Case Test - Abhinay SHUKLA
From: Abhinay SHUKLA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Apr 2018 02:51:36 -0400

| | LSM Joining Case Test

Name | Abhinay SHUKLA
E-mail | [email-masked]
Phone Number | (9999) 032364
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Fourth Blurb clearly fullfill all the questiones raised by customer very precisely and maturely.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is, when you understand his or her query thorougly and provide the resolution on time but great customer service apart from above things you take care of even the smallest thing of the customer. ie: delivering the tickets in alternate address if, hes travelling somewhere else or To get Conferm of the departure date of travelling so that we can be prepared to get the ticket delivered to the customer in his desire destination on time.

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