Subject: Re: LSM Joining Case Test - sonia chauhan
From: sonia chauhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Apr 2018 02:51:14 -0400

| | LSM Joining Case Test

Name | sonia chauhan
E-mail | [email-masked]
Phone Number | (+91) 9811323023
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I chose Blurb 4 because it gives the customer a flexibility to get his tickets shipped on the address he wishes them to be shipped. The customer is being helped with the link where he, himself can update his information on his Viagogo acount and also track it under his purchases.
An additional feature of being able to instantly download e-ticket should be an added win win in this situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

a good customer service is when we are able cater to the requirement of the customer and they are satisfied with the outcome. However, a great customer service is when the customer has words of appreciation for us.
A good customer service when the required action is completed in a timely manner wherein, to customer's surprise in great customer service they can expect their requirements met even before the time assured that will make them happy and satisfied.
A good customer rep. will always smile and greet the customer. However, a great customer service rep. might even just make their day brighter and happier.
a great customer service will ensure great relationship with the customers even after the task has been completed which in the former type might miss at times.
A great customer service rep might even go beyond required to help the customer, wherein, good customer service rep might get a little caught up with with we can and what we cant
a good customer service represents a good organization. However, a great customer service becomes the face of the organizatio and helps it grow always.

| |

You can edit this submission and view all your submissions easily.