Subject: End of Day Report 18/4/2018 - Team India - Day Shift
From: Brian Sexton <[email-masked]>
To: Maiwenn Gouthe <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]" <[email-masked]>, Jelena Kalcuka <[email-masked]>
Date: Wed, 18 Apr 2018 15:54:45 +0000

Hi all,

Please see attached the end of day report for today for Team India - Day Shift.

Report includes:

Emails from 41 agents

15 agents were in training

3 floor support

1 agent on High Risk

1 account manager

1 trainer

Night shift not included in report:

1 floor support

9 agents

9 agents were off (sick leave, approved leave, rota off)

Service level 97%                     Emails sent 2,314               Wrap ups 1,664

9 agents sent 60+ emails

11 agents sent 64+ emails

Kind regards,

Brian