Subject: Re: LSM Joining Case Test - Hemant Chahar
From: Hemant Chahar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 17 Apr 2018 08:09:02 -0400

| | LSM Joining Case Test

Name | Hemant Chahar
E-mail | [email-masked]
Phone Number | (91) 8505864285
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The CSR understands the concern of the customer.
This blurb has acknowledgement,appropriate reason for delay, assurance and it shows our willingness to help him.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference is going beyond the boundary lines to help a customer. Great customer service is not only about providing correct resolution on time to a customer but it's about making him realise how important he is as a customer for us. Making him feel that we are here to help him and he will get a appropriate resolution for his concern.

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