Subject: End of Day Report 16/4/2018
From: Brian Sexton <[email-masked]>
To: Robert Cosgrove <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Manuela Suhner <[email-masked]>
Cc: Jelena Kalcuka <[email-masked]>, Viraat Joshi <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 17 Apr 2018 08:19:57 +0000

Hi all,

Please see attached the end of day report for yesterday.

Service level 87%              Emails sent 2,308              Wrap ups 1,648

64 on emails, 1 trainer, 1 account manager, 3 floor support (1 FS was sick yesterday), 1 on High Risk.

Kind regards,
Brian