Subject: Japanese Language Test - Christiam Alberto Hernández Puentes
From: Christiam Alberto Hernández Puentes <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Apr 2018 18:36:33 -0400

| | Foreign Language Screening Test

Name | Christiam Alberto Hernández Puentes
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize to our customer for this mistake I made, please could you tell me your address again to correct it and give it to the pizza courier to go to the address that is. I would be waiting for this order until it reached our customer, and would be calling our order delivery every 5 or 10 minutes until I delivered the pizza. After I delivered the pizza I would call the customer to confirm that everything is fine.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I was working with the MIRA Editorial Group and MIRA Audiovisuals
Production Assistant, Cameraman, Photographer and
Multimedia Production in Bogotá, Then I was in Neiva - Huila working in an advertising company as a messenger and in production and very close to neiva in a town called rivera work on a local tv channel in production and camaraman.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La diferencia entre un buen servicio al cliente no es suficiente por que siempre va haber fallas con el servicio que estemos prestando, y el cliente siempre va a tener la razón aunque en muchas ocasiones no la tenga; pero cuando uno esta en servicio al cliente no se representa a uno, si no es la imagen de la empresa a la cual uno trabaja.
Y un excelente servicio al cliente es más especializado porque las personas que desempeña esta labor de servicio al cliente tendrá mejor desempeño por sus habilidades, compromiso, dedicación, virtudes y cualidades.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

- Me gusta nuevos retos y desafíos y poderlos cumplir todos.
- Me gusta ayudar a los demás y tener paciencia.
- Soy muy correcto, honesto, me gusta tener disciplina y trabajar en equipo.
- Ser muy respetuoso con todo el mundo
- Soy muy positivo y entusiasta.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He tenido la oportunidad de vivir y trabajar en la capital de Colombia que es Bogotá y está constituida por 20 localidades y es el epicentro político, económico, administrativo, industrial, artístico, cultural, deportivo y turístico del país. También estuve en la ciudad de Neiva capital del departamento del Huila, yace entre la cordillera Central y Oriental, en una planicie sobre la margen oriental del río Magdalena, en el valle del mismo nombre, cruzada por el río Las Ceibas y el río del Oro.

| |