Subject: French Language Test - INES Jallali
From: INES Jallali <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 14 Apr 2018 10:33:38 -0400

| | Foreign Language Screening Test

Name | INES Jallali
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir ,
We have done a mistake while delivering the pizza . We are very sorry for the inconveniences , we deliver your order within 20 Minutes .
The pizzza will be a special one and free , we do apologize a lot for the delay .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’am a French graduated student from the higher institute of human science of Tunis .
I was an exchange student within the program scholarship Erasmus plus for the period of six months in the University of Bergen in Norway .
Since two years I’am working as a French Teacher . I have been working in India , Morocco , and Tunisia.
I had some quickly experience as a sale operation at Convergys .
I’am a person very serious and dynamic .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The good customer is the polite and patient person .
The great customer is the one who makes your work easier .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I’am a person very dynamic, sociable , and enthusiastic.
I like to deal with people from all over the world , and like the challenges.
Je suis une personne très sociable , motivée , et dynamique .
J’aime beaucoup travailler avec des gens de différentes nationalités. (French : second language)
إذا اريد الحكي عن نفسي ، فأريد القول أنني فتاة مفعمةًبالحياة و أحب التعامل مع الناس من مختلف الجنسيات . (Arabic )

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | العام الماضي سافرت إليّ بلدان الغرائب و العجايب بلاد الهند ، انني وقعت في حب البلاد . لا أستطيع وصف جمال البلاد ، طيبة و رقة الناس . تجربتي في الهند كانت من احلي تجارب حياتي .

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