Subject: Spanish Language Test - Pranjal Shivhare
From: Pranjal Shivhare <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 14 Apr 2018 06:47:01 -0400

| | Foreign Language Screening Test

Name | Pranjal Shivhare
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of al I would like to deeply apologize for the mistake happens due to my irresponsiveness. I have entered the details incorrectly in the system because of the rush of multiple calls. But we always treat our customers, with all care and leisure.As we considered you as our valued customer , i a offering free ice cream in your order just to compensate spur mistake and the order got delayed. We promise to deliver the order in next 30 mins nonethe less order will be free if deviated from the agreed time. We always try to serve our customer with best and timely customer service.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is pranjal shivhare. I belongs to agra. Since 1 yr i  live in Noida My stream is commerce.I did bcom from agra university .I have done my schooling from CBSE board. Currenly i am working in hcl technologies as a spanih language expert and i have worked with bacncec india and beno support technology.
I have b2 level in spanish from hispania instituto, hauz khas and 2 international certificate in spnsh
I have total experience 2 y 10 months in spanish .i can able to translate 2000 words in a day and making 200 calls.
My family consist of four member my father is a business man.my mother is a house wife and i have 1 sibling that is my elder brother he is working in orale bangalore.
my hobbies are reading books.
my strength is i have moivated my myself.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Buen servicio al cliente solo hace su trabajo y satisface las expectativas de su clientes,
nientra que excelent servicio al cliente ama su trabajo y excede las expectativas de us lients.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1--Habilidades de comunication superiors. Si no es un buen comunicador, entonces el servicio al cliente puede no ser el campo para usted.Los trabajas de servicio al cliente requieren que manejes mucho con el publico.

2--Auto control  Sehuramente te encontrars con clientes con quienes sera deficil lidiar. Por esta razon debes tener autocontrol. Debe ser capaz de manejar los tiempos faciles y dificiles que conlleva servir al publico.

3--Una buena eica de trabajo. Como concualquier trabajo,debes tener una buena etica de rbajo.Debe estar dispuesto a realizar el trabajo necesario al cliente excepcional.

4--Paciencia. Es importante tener paciencia con aquellos clientes con los  que nadie realmente quiere lidiar

5--la capacidad de ser identificable. Los clientes desean sentir que pueden relacionarse con las personascon las que estan trabajando.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | comenzamos nuestro viaje desde delhi, despues de llegar a rishikesh fuimos a laxman jhula y despues de explorar que fuimos directamente al club de aventuras wave play nos quedamos en los campamentos a lo largo de ganaga, las vistas eran impresionantes con agua azul corriendo por rocas y arena. Despues de almorzar, jugamos al voliebol y fuimos a hacer rafting, que experiencia fue atravesar aguas aguiados con muchos obstaculos, como la montana rusa etc , podemos sentir la verdadera ganga ! En el medio hicimos muchas cosas como saltar acantilasdos, saltar en el agua azul de balsa. Por la noche , despues de cenar , me sente en una roca, segui mirando y escuchando el agua de ganga. Me llevo a la paz que necesitaba desesperadamente en eso momento.

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