Subject: Re: LSM Joining Case Test - Abhishek Mohan
From: Abhishek Mohan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 13 Apr 2018 06:45:41 -0400

LSM Joining Case
Test

Name

Abhishek
Mohan

E-mail

[email-masked]

Phone Number

(91)
9971113278

Which blurb would you select?

Blurb
4

Please advise why you would select this blurb and if you
would add any information tothe blurb selected. If you would amend the blurb,
please write the additionalsentences.

In this
blurb, option of updating hotel information is also provided, so this is most
appropriate. Assurance is also given for timely dilevery.

What according to you is the difference between good and
great customer service. (Explain in 4 - 6 sentences)

Good
customer service is just to satisfy the customer and resolving his/her querry,
as per given resources and process, however great customer service is one step
ahead, because in this case we also have to make sure about customer is
delighted with the service provided and we may help him/her, with the best of
the offerings, taking feedback and offering something more than than usual and
just to make sure at the end he/she is fully satisfied.

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