Subject: Spanish Language Test - Jerry Ortuñez
From: Jerry Ortuñez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Apr 2018 20:36:53 -0400

| | Foreign Language Screening Test

Name | Jerry Ortuñez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I would apologize letting him know honestly it was my fault, second I would try to amend the situation offering an extra product at no additional cost. Oración from my parte I senda him a present
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I finished high school , I studied at an aviación school to become an airplane mechanic , I have wide experience in security, And scort. I taught English And spanish. In comercial área I worked as independent entrepreneur For amway creating marketing  network
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | El buen servidor atiende al cliente con una fresca sonrisa y le hace saber lo importante que es para uno atenderle y la excelencia es nuestra consigna

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

La pasión por el servicio
Crear confianza en el cliente
Transmitir mi deseo de ayudarle
Que el cliente se sienta satisfecho
Hacer que el cliente me vea en mi su opción para solucionar su necesidad

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He viajado al parque nacional Canaima dónde está la cascada más alta del planeta salto Ángel en Bolívar, Venezuela, no he visitado un sitio más imponente que este es mágico y espiritual

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