Subject: End of Day Report - Team India - 12/4/2018
From: Jelena Kalcuka <[email-masked]>
To: Robert Cosgrove <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Brian Sexton <[email-masked]>, Manuela Suhner <[email-masked]>, Viraat Joshi <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>
Date: Thu, 12 Apr 2018 15:53:24 +0000

Hi all,

Please see attached the end of day report for today.

56 agents on emails. 1 agents on High Risk. 4 Floor Support. 1 Trainer. 1 Account Manager.

Service level 99%              Emails sent 2,172            Wrap ups 1,713

Kind regards

Jelena