Subject: French Language Test - Yves Axel Tariel
From: Yves Axel Tariel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Apr 2018 05:22:37 -0400

| | Foreign Language Screening Test

Name | Yves Axel Tariel
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

The first thing i'll do; give a customer all details about our develery man (contact num...)
then reassure the customer he will get his order asap once he will confirm his address with the delivery man.
The second thing, after getting confirmation of delivery i will call back the customer to apologize for the inconvenience.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Tariel Axel, from congo(DRC) born on April, 14 1993 at kinshasa capital of Congo(DRC) 3rd o myfamilly, i've studied mathematics and physic at high school in french in my country, then i travel to India study BBA in English, since few month ago it has been completed. i worked for a health assurance company for 1 year and customer service for 2 year both in french process.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | un bon service clientel consiste a une satisfaction total du client, tant dis que l'excellent service clientel ne consiste pas seulement a satisfaire le client mais aussi a lui garder fidel/loyal a nous. Voila la grande distinction.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je suis une personne qui s'implique avec acharnement a son travail sans compter les heures de travail un fois suis selectionee. et je m adapte facilement a tout environement. je parle parle francais et l'anglais le deux atout majeur de la communication et suis bon en informatique. voila pourquoi je suis le bon candidat.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Un jour de diwali en inde(New Delhi) je suis parti chez un ami a moi, pour dinner et apres avoir manger on est parti sur son toit et la on se vraiment eclater avec tout les enfants de l'immeuble, on a jouer au petard, feux d'artifice et tant d'autre... c'est l'une de soiree que j'oublierais jamais dans ma vie. ils ont resortie l'enfant qui dormait en moi.

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