Subject: Spanish Language Test - Roberto Kattan
From: Roberto Kattan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Apr 2018 01:44:27 -0400

| | Foreign Language Screening Test

Name | Roberto Kattan
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I would apologize to the customer for the delay. I would then explain to him I made a mistake writing down his address. Then, I would ask him to hold for a minute while I talk to my supervisor to see if we can offer him a free dessert for my mistake. If my supervisor agrees, I try to reason with the client and offer him the solution we agreed on.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I studied in an American school, studied Business Administration at a prestigious college and specialized in economics. Then, I worked as a foreign trade manager, sales and purchasing manager mainly. I have a work experience of eighteen years. My family is composed of 5 members; my brother, my sister, my parents and me. I have 2 nieces and 2 nephews. Right now I'm single, have no children, and I have 43 years of age.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia entre un buen y un excelente servicio al cliente es el esmero, atención y resolución de las necesidades que tenga el cliente. Es importante ponerse en los zapatos del cliente para poder suplir mejor sus necesidades.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1) Soy una persona con grandes relaciones interpersonales.
2) Soy excelente solucionando conflictos.
3) Soy una persona con gran vocación de servicio.
4) Trato de ponerme en la situación del cliente para poder atenderlo mejor.
5) Soy una persona paciente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

He viajado varias veces a Buenos Aires, Argentina. Es una de mis ciudades favoritas porque tiene una arquitectura muy europea. La gente es servicial y muy amable.

Hay muchos sitios que uno puede ir a conocer. Varios museos, el obelisco, el jardín japonés, el barrio de La Boca y su emblemática Bombonera, el estadio Monumental, Puerto Madero, Caminito, el Abasto, la Casa Rosada y decena de restaurantes de muy alto nivel. Pudiera quedarme enumerando sitios de interés pero no terminaría nunca de hacerlo.

También, si quieres aprovechar la vida nocturna (aparte de Puerto Madero) puedes ir a un boliche, que es como una discoteca, y deleitarse con la cantidad de hermosas mujeres que tiene este país. Después que conoces Buenos Aires, querras volver una y otra vez. Yo he estado seis veces y planeo volver.

| |