Subject: Italian Language Test - Susmita rani Acharjee
From: Susmita rani Acharjee <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 11 Apr 2018 13:45:19 -0400

| | Foreign Language Screening Test

Name | Susmita rani Acharjee
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologise to him and then I will tell him that I made the mistake  I will try to convince him that  it won&#039;t be happening again. Politely I will ask him again his address for delivering pizza.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is SUSMITA ACHARJEE. I am from Bangladesh. I&#039;m living in Italy since 2012 with  my husband. In Italy  first I finished my language courses and now I&#039;m studying Socio-senetary,  it&#039;s  a five years nursing  diploma. Besides study I also give privet tuition to children.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La principale differenza tra fornire un buon servizio clienti e offrire un ottimo servizio clienti è che primo caso , si riesce a mantenere a malapena soddisfatti i propri clienti, mentre in quest&#039;ultimo, non solo li stai mantenendo soddisfatti ma li stai  anche mantenendo fedeli! Questa è una distinzione molto importante.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Mi considero un vero proffesionista per il servizio clienti è ciò che mi rende così sicuro è la mia passione per fornire un ottimo servizio,  e la mia determinazione a garantire che tutti siano soddisfatti e disposti a possedere un problema e vederlo fino alla fine è offrire una soluzione.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I love to travel at different places and it&#039;s so good to talk and learn about different places.  I traveled to Rome last year and found it such a dramatic place with  romance all around.  The city is holding too much of history underneath it&#039;s rocky  streets and exotic  buildings. Overall it was a good experience,  I enjoyed a lot.

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