Subject: French Language Test - Arigue Omar
From: Arigue Omar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 11 Apr 2018 08:10:59 -0400

| | Foreign Language Screening Test

Name | Arigue Omar
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir, We&#039;re apologizing for the delay. the food will be deleivered wihin the next 15 mins. and out of appreciaition and care, you wll recieve 30% off of the next order and free drink.
Kindly you accept our apology. Have a great day sir.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I got graduated from the Faculty of French law ( Jean-Moulin 3) in Egypt
then I did second major of business management and marketing.
I&#039;ve total experience of 7 years in marketing, sales and business development.
I&#039;ve worked with IBM as senior technical support in fench. Then Dare n&#039; Deal E commerce website, as social media specialist and business development.
Then Bupa for international Medical insurance as sales consultant.
I was lucky enough to come to India to start a new chapter and explore India,
I was working with Phronesis Partners for market reaserch and business inelligence ( in French/Arabic)
And then I started to work with the heart care foundation of india. as PR and marketing specialist.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | etre bien, c&#039;est de faire ce qu&#039;on doit faire exactement come agent, rien de plus pour etre special avec les clients. Mais pour etre excellent, il faut qu&#039;on prend le travail au 2eme etage, come avoir un rapport avec les clients. etre sur que tous clients sont saticfaits, heureux et ils reviendrent parce qu&#039;ils sont loyal pour nore service et ils aiment le service, et surtout la facon qu&#039;ils sont speciaux avec la companie.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Premierment, la companie ici, toujour en besoin des langues.
Je parle le Francais et ma langue maternelle est l&#039;arabe.
J&#039;ai travaille avec des entrprises internationaux.
J&#039;ai travaille pour 7 ans avec beaucup des clients et entreprises des tous le monde, ce que m&#039;a aide d&#039;etre flexible avec les langues et nationalites differents

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

je suis en Inde pour 1 ans. j&#039;ai voyage a Himachel Pradesh,
c&#039;estait comme paradis de voir la neige pour la premiere fois, et l&#039;hymalia just devant de moi.
j&#039;ai becoup aime l&#039;air, la nature, et comment les personnes qui vvent la bas sont calme, et jolies, ils sourient tous le temps et pret de t&#039;aider avec n&#039;importe que tu veux.

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