Subject: Re: LSM Joining Case Test - Kapil Kalra
From: Kapil Kalra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 11 Apr 2018 05:32:47 -0400

| | LSM Joining Case Test

Name | Kapil Kalra
E-mail | [email-masked]
Phone Number | (91) 9268644048
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 1 beacuse in this Order is confirmed and they assured me for the deliverytime .
I want to update my address beacuse i want tickets in hotels so i updated my hotel address
i received a email regarding my tickets .Now i can go ahead and track my order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service means like u have to be a good listner first to understand the primary concern of the cx. First priority to solve the primary concern.
in the end ask cx.is there any thing else i can help with you today

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