Subject: Re: LSM Joining Case Test - Kirti Yadav
From: Kirti Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 9 Apr 2018 04:53:12 -0400

| | LSM Joining Case Test

Name | Kirti Yadav
E-mail | [email-masked]
Phone Number | (91) 8802923097
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this answer, we assured the customer that we are also looking into the ticket delivery. We can also add to it, that the customer has an option where he can also download the tickets any time, once it's read to deliyver.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where we are providing the exact information customer needed or asking. However, as per the extra ordinary customer service, we can ensure that customer is leaving happily with the information he needed and we can tell him some good options related to his question which can help him in future.

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