Subject: German Language Test - Puneet Khanna
From: Puneet Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 9 Apr 2018 04:25:59 -0400

| | Foreign Language Screening Test

Name | Puneet Khanna
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,

Good Afternoon!

Sorry for the inconvinience!

I have checked your delivery address and found that I have entered wrong House number. I have placed your order again with the coreect delivery address. Now you will get two Pizzas at the price of one within in 15 minutes. One Pizza is complimentary from our side as a compensation.

I apologise from the beneath of my heart for this mistake.

Thanks for your understanding!

Regards,
Puneet

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Puneet Khanna. I live in New Delhi at Vikas Puri. I have done Graduation (B.com) from Delhi University and German language course till B2.2 level from Max Mueller Bhavan. Ihave also done MBA in operations management from Symbiosys (Pune).

I have total experience of around six years as a German language resource in different domains in backend processes. I have also worked with Exl Services Pvt Ltd for four years and two months in a travel process for Germany. In Exl our client was American Express. After Exl I have joined Concentrix and worked in an Online Shopping process for Germany. In Concentrix our client was Amazon. After Concentrix I have joined Linde Engineering India Pvt Ltd. This company was in Vadodara (Gujarat) and I have relocated to Vadodara. In this company I was in a Travel and Expense settlement team for Germany. I also went to Munich for two months on transition of this process.

My father is a businessman and my mother is a housewife. I have one elder sister and she is married. I am also married and my wife is an English teacher in a Private school.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Der Unterschied zwischen Gut und am Besten Kundendienst ist, soll man die besten Loesungen in der erste Kontakt bekommen. Unten am Besten Kundendienst muss man die gleichen Fragen nicht wieder stellen.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin sehr hilfsbereit und versuche immer die besten Loesungen in erste Kontakt zu geben. Ich versuche immer die Fehler zu vermeiden.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich ging nach Deutschland fuer zwei Monaten. Hier habe ich in Muenchen gewohnt. Muenchen ist eine Schoene und dritte groesste Stadt in Deutschland. In Muenchen habe ich das BMW Museum, englischer Garten, Marienplatz und Allianz Arena besucht. Das BMW Mueseum ist sehr gross und es gibt viele schoene Autos. Muenchen ist bekannt fuer Bier, Autos und Schokolade. Muenchen ist einbisschen teuer Stadt, deshalb habe ich die ganze Stadt mit S-Bahn besucht. Ich habe eine monatliche S-Bahn Karte gekauft. Ich habe ein Scheneger Visum bekommen. Ich habe auch Zurich, Parag und Innsbruck besucht. Diese alle Staedten sind sehr schoen. In Zurich habe ich auch Titlis Berg besucht. Hier das Wetter war sehr kalt.

Das war eine gute Gelegenheit fuer mich. Ich habe auch mit den deutschen Leuten gearbeitet. Im Buero haben meine Kollegen die vielen verschiedenen Kuchen fuer mich mitgebracht. Am Wochenende haben wir zusammen die Party gemacht. Ich kann diese Erfahrung nicht vergessen und ich moechte wieder mit meiner Familie nach Deutschland fliegen.

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