Subject: Re: LSM Joining Case Test - Mohan Gaur
From: Mohan Gaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 9 Apr 2018 04:19:22 -0400

| | LSM Joining Case Test

Name | Mohan  Gaur
E-mail | [email-masked]
Phone Number | (91) 8076727296
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for selecting this blurb is because of the reassurance that has been given to the customer. The thing that I would like to add is "Could you please confirm the address of the hotel that you will be staying in so that I can check with the seller regarding the delivery of the tickets to your hotel".
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is only about providing solution to the customer whereas great customer service is all about making the customer feel special, making them feel like we are always there to help him regarding the product. By doing going good customer service we are only doing what is expected from us however by doing great customer service we are showing the customer how much we value them.

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