Subject: Re: LSM Joining Case Test - Sumbul Zaidi
From: Sumbul Zaidi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 9 Apr 2018 02:42:55 -0400

| | LSM Joining Case Test

Name | Sumbul Zaidi
E-mail | [email-masked]
Phone Number | (91) 9565590490
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per me this Blurb is closest to the customer's ask. Just some proactive questioning and eagerness to help the customer I find missing here, for instance the rep could have re-confirmed the number he could see on the account (if at all) instead of asking the customer to ensure the correct number was mentioned. Also the approach towards opening the call was better in Blurb 1.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Going an extra mile for the customer & a balanced pro-activeness in the approach while handling the query makes all the difference. Mostly these days a customer could find all the answers to the queries on the app/web pages itself, if they call customer care it means it needs a personal attention & customer is seeking more personalized solutions which is the perfect opportunity we create customer delight.

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