Subject: French Language Test - Anouet Joseph
From: Anouet Joseph <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 6 Apr 2018 06:41:14 -0400

| | Foreign Language Screening Test

Name | Anouet Joseph
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

After having known about my mistake, in order to not make the company loose him as a customer, I will let him know at this point of the time that effectively his order has been register but there may be an issue with the delivery person because the system indicates that the pizza is on the way therefore we are sorry for the delay he should be sure that the pizza will be delivered shortly.
This approach minimises the risk of having the customer cancel the order
After the call the customer’s order must be prioritised

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am ANOUET JOSEPH from IVOERY COAST, I am currently in India completing my COMPUTER SCIENCE DEGREE in the CITY OF KAKINADA.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Selon moi un bon service client, c’est un service client qui arrive à satisfaire le client à l’instant exact ou le problème est émit;
Un excellent service client satisfait aussi le client a l’instant mais par dessus tout aide ce client à ne pas rencontrer ce problème ou un problème dans le genre à l’avenir.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

-EXCELLENTE MAÎTRISE DE LA LANGUE FRANÇAISE ORALE ET ÉCRITE
-BONNE CONNAISSANCE DE LA CULTURE FRANCOPHONE
-ECELLENTE CONNAISSANCE DE L’ANGLAIS PARLE ET ÉCRIT
-BONNE INTERACTION SOCIALE
-GRANDE CAPACITÉ À APPRENDRE

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

KAKINADA

Parler de Kakinada est pour moi un honneur, vu que c’est la ville qui m’acceuille Pour mes études en Inde.
Venant en Inde je m’attendais à être dans une ville très développée avec beaucoup de monde et de temple, une idée personnelle que j’avais de l’Inde de par les media dans mon pays; Grande fut ma surprise quand je suis arrivé à Kakinada.
Kakinada est une petite circonscription dans l’état de ANDHRA PRADESH, qui est comme on la surnomme la ville des retraités, c’est une ville très accueillante très paisible et où le niveau de vie est plus qu’abordable.
C’est le parfait endroit pour les études vu qu’il n’y a pas suffisamment de distractions.

En soi c’est une ville dont je ne regrette rien mis apart les buffles!

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