Subject: French Language Test - NATHAN MBWATA
From: NATHAN MBWATA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Apr 2018 08:11:20 -0400

| | Foreign Language Screening Test

Name | NATHAN MBWATA
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i will say sorry to the delay made, than i will ask to the customer to tell again his address then ask for him/her to be patient within 10 minutes to receive his/her order, so that i will call to the delivery person to rectify the address with the correct one while the order top be delivered early within 5 minutes, then after i will call back within 7 minutes the customer to confirm the receipt of his/her order.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

thank you for allowing me to introduce myself

i am Nathan Mbwata Constant, from DR Congo, i am a bachelor completed from M.D. Rohtak University, i did bachelor of business administration (BBA), and i have some additional formations in MIS program which is database management, Oracle courses, Microsoft programs and tally. I have some experiences, i have been working for Vcare company in the process of Keyfacts medical company assurance as an agent in the post of customer care service. however i was working as a technical assistance upon Evyom organisation and an independent translator at BLK hospital.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la difference entre le bon service et l&#039;excellent service clientel est que le bon service clientel se refere a un service clientel qui est a l&#039;encontre du desir esperer aux standards de la performance qui se mesure au business par contre l&#039;excellent service clientel est celui qui exceptionnellement qui depasse le desir qu&#039;on espere avoir aux standards de la performance qui se mesure dans le business.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | je pense que je serai un bon candidat pour ce poste, tout d&#039;abord je suis dynamique et je mets beaucoup d&#039;energies a mon travail. j&#039;ai des atouts professionnels, qui par mes experiences anterieures tenant compte de la description de l&#039;emploi, j&#039;ai des aptitudes afin de pouvoir repondre aux attentes de l&#039;entreprise. je suis tres sociable et gerer la relation client est quelque chose qui me passionne et je m&#039;adapte facilement a l'environnement. avoir une facilite a communiquer en Francais et en Anglais et etre habile avec les outils informatiques.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

je vous parlerai d&#039;une experience de mon voyage en New Delhi(Inde)

c&#039;etait le 15 d&#039;octobre 2012 que je quittais mon pays pour ma toute premiere fois, tout au long de mon voyage en etant seul et de vivre une nouvelle vie, mon premier constat etait de voir la civilisation n&#039;etait pas la meme et la culture different tant d&#039;autres langues. cet alors ca davait me prendre cas meme du temps pour mieux s&#039;integrer dans la societe, et pour l&#039;instant je vis une vie dans l&#039;harmonie comme celle des la population native.

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