Subject: Re: LSM Joining Case Test - Abdul Ahad
From: Abdul Ahad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Apr 2018 05:43:58 -0400

| | LSM Joining Case Test

Name | Abdul Ahad
E-mail | [email-masked]
Phone Number | (+91) 9205285881
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me, Blurb 1 is completely perfect because being a customer care representative your main focus is to resolve the queries of customer in a best possible way and if i talk Blurb 1 in this Customer representative itself confirm the address while talking to customer and asked her to verify the correct delievery location by quoting the same and he didn't provide any fake assurance he just expressed the fact in a best possible manner. And in this representative handles the customer query with empathy as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service is handling the customer queries with appropriate resolution, with great Empathy because being a customer care representative you should know how to Emphatize customer in a best manner, with high Patience and if you have to give great experience to customer then a representative should be very polite.

Whereas, good customer service handling the queries of customer with proper resolution but not with great enthusiasm, patience and Empathy. So, in thin scenario though the customer is satisfied with the resolution part but not with the services offered.

So, as per me a customer service should always be great so that customer should have a Wow experience with us and they easily trust on the services offered by the company because in business it's easy to retain a customer rather than making new customers.

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