Subject: Re: LSM Joining Case Test - Jyoti Das
From: Jyoti Das <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Apr 2018 05:29:57 -0400

| | LSM Joining Case Test

Name | Jyoti Das
E-mail | [email-masked]
Phone Number | (110018) 9560167057
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason I select the BLURB 2 because the customer is travelling and as he already mentioned that he will be traveling in next 2 days for the event so the best resolution for his queries is BLURB 2, with this resolution he can buy the ticket online and track his order also, apart from this he can update his hotel details so that the ticket will be delivered at the right address.

As the event organiser issued the tickets very close the to the event so he can also access his ticket through e-tickets.

and customer will also be very happy to know this that he can also track the order himself or he can also takeout the print out of the e-ticket

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The only difference between GOOD and GREAT customer service is to provide the correct resolution to the customer as a first call resolution also most importantly listen the customer first let the customer speak about his/her queries, do not interrupt the customer because it is not always compulsory that the customer is always happy may be the customer is very upset or not in a good mood so as a customer representative its our job to listen to him/her and understand their needs. Also, right product knowledge is very important because then only we can resolve the queries of the.

A customer service representative is the face of our business and it's the CUSTOMER with whom we are getting our business so its our job to satisfy the customer with all the correct information and it is very important that we do understand the need of the customer because without the right information we cannot provide the resolution to the customer and RIGHT INFORMATION MEAN GREAT CUSTOMER SERVICE ALSO A HAPPY CUSTOMER MEANS GREAT BUSINESS because if the customer is happy that means we are growing as a COMPANY

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