Subject: Spanish Language Test - Tazim Nehal
From: Tazim Nehal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Apr 2018 04:13:28 -0400

Foreign Language
Screening Test

Name

Tazim Nehal

Whats your first language

Spanish

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I do in siutation, i said him this is our mistake and i
apologize to him, and i said to him i don't recognise your address carefully, so
that's why our delevary boy couldn't reach at you, so can you please tell me
again your complete adress and this time it didn't repeat like before. and this
time i give you pizza in no money for apologizing but before taking any desesion
i would ask to our experianced empolyee or manager and then make  any
desesion.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My self
Tazim Nehal and i'm from bihar, i grow up in bihar firstly then i came in delhi
in the age of 10 thn i take admission in G.B.S.S.S (GOVT. BOYS SN. SEC SCHOOL)
then i completed my matriculation from there with CBSE board. then i completed
my intermediate from Bihar Board. I also take admission in spanish language fin
instituto hispania which is in panchsheel park. and i'm also a teacher and i
used to teaching in ZEC institution which is in jamia nagar, okhla.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

yo pienso, hay algun difrencia entre bien servicio
al cliente y excelente servicio al cliente. primero en bien servicio, tenemos
hacer el cliente feliz y resolve su problemas y oyo quejarse y en segundo,
excelente sevicio al cliente, hay mismo condiccion que esta en primero pero en
asi tenemos enterar los productos que es bien o no, y si hay algun problemas en
productos entonces tenemos correcto lo.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

las
personas que trabajanen puestos con servicio al cliente como representantes
sirven a los clientesal proporcionales informacion sobre productos y
servicios,antender consultas  y ayudar a resolver problemas. se les puede
solicitar que rejistren y actualicen la informacion de la quenta y que recopilen
y analicen la informacion del cliente.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

yo fui a kolkata mes pasada y
entonces disfrute mucho alli, yo fui alli con mi novia, mi novia esta muy feliz
a venir alli conmigo, yo fui alli con avion despues de llegar, yo reserve al
hotel. y alli pongo mi tarjeta y desayuno y entonces fui a visitar monumentos de
kolkata. hay muchos edificios largo y muchas  monumentos como victoriya
memorial, yo fui a victoriya y disfrute mucho alli. en victoriya hay pintura de
la reina victoriya memorial quien yo vi primero vez. hay muchos cosas nuevo que
vi primero vez. hay muchos parques de famosa. yo solia ir alli en la tarde. yo
fui al supermercado de alli y compre muchas cosas para mi y para mi nova y para
mi familia tambien, yo fui restaurante con mi novia y seno alli, el viaje de
alli esta muy bien paramiy yo disfrute mucho.