Subject: Re: LSM Joining Case Test - mohit maheshwari
From: mohit maheshwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 4 Apr 2018 03:18:43 -0400

| | LSM Joining Case Test

Name | mohit maheshwari
E-mail | [email-masked]
Phone Number | (91) 9971769533
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | because i found it appropriate according to the circumstances and as i suppose to have all the details of the customer so as i can see proving of name of address i think it is very important, which i found in only first blurb, so that is the reason i select first blurb

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

first & very important thing is to talk very politely to the customer.
we should listen the customer's concern very properly. there should be active listening for good customer service.
then after we should apologize for the mistakes and uneasiness whichever customer has been gone through.
after that we should provide correct resolution to the customer according to the concern.

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