Subject: Re: LSM Joining Case Test - Priyanka Nair
From: Priyanka Nair <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 4 Apr 2018 02:13:07 -0400

| | LSM Joining Case Test

Name | Priyanka Nair
E-mail | [email-masked]
Phone Number | (91) 7838828860
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This is the appropriate answer because the customer is already asking for the delivery at the Hotel address. Blurb 4 clearly answers the query to update the hotel address & how to do that. The only thing which is missing is expected time or date when the customer can expect the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is where the agent delivers the information required & provides the resolution in a timely manner without missing out any important information.

Great Customer Service is where the customer receives the response in an effective manner and the agent tries well to handle the query by providing ways or means to resolve the query like a customer wants to know how to update the address. so, the agent tells the customer over th phone in detail about it & also tell the customer if he/she wants to do this right now to avoid any further problems updating the address.

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