Subject: Re: LSM Joining Case Test - Rahul Chopra
From: Rahul Chopra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Apr 2018 07:06:22 -0400

| | LSM Joining Case Test

Name | Rahul Chopra
E-mail | [email-masked]
Phone Number | (91) 8588852249
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

First of all we are opening the mail with the greeting by using Happy which will impact on customer reaction as well.

We are confirming the status and ensuring that the tickets will shortly to them

And along this we are ensuring to customer that we are monitoring the status of their order to avoid failure

Alert mail is also a kind of satisfaction mail to the customers that the tickets are ready and will reach them soon.

The best thing the csutomer can also track the status of their order instead and can avoid writing to us.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good service :

Follow the standard procedures of customer service

In great Customer service:

We always keep trying to prove our services/process day by dat by doing small changes in your services/process.

If we are have to improve our customer services from good to great then we have to apply some methodology or small changes in your process to make your process/services better day by day.

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