Subject: Spanish Language Test - Mohsen moqbel
From: Mohsen moqbel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Apr 2018 06:52:31 -0400

| | Foreign Language Screening Test

Name | Mohsen moqbel
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | firsly I will apologize to the customer about the late delivery and i will tell him that there was a technecal mistake about the address and we are highly apologize about that and then dirictly talk to the delivery man about the mistake  and hive hom the right address

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Iam positive cooprative and a good speeker andvery good in team work and comonication
i have studied b.com , MBA (HR & OPRITION), Pursuing Ph.D in buseness Adninstration
prfessional in HR and OPRITION MANAGMENTand sales and commonication and also in research

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | من وجهة نظري الفرق بين الخدمة الحيدة والخدمة الممتازة هو عند ايماننا بأن العميل يستحق اكثر من جهودنا و ذلك من خلال معرفة ميوله و تفضيلاته وثقافته
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | الذي جعلني مناسب لهذه الوظيفة هو انني مهتم بهذا المجال ولدي الحبرة الكافية للتعامل مع الزبائن العرب

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

لقد زرت العديد من الاماكن ولكن مديمة ميسور في الهند كانت من اجمل الاماكن التي زرتها من حيص المناظر
والجميلة والجو الرائع والتنوع السياحي فيها ففيها المناطق الخضراء والحدائق الجميلة والمناطق الاثرية و التاريخية وكذلك الحو والمناخ المناسب طوال العام

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