Subject: Re: LSM Joining Case Test - Mandeep Singh Chopra
From: Mandeep Singh Chopra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Apr 2018 05:11:17 -0400

| | LSM Joining Case Test

Name | Mandeep Singh Chopra
E-mail | [email-masked]
Phone Number | (91) 9752784735
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Since the customer is travelling to a hotel and needs the tickets to be delivered at the hotel, Blurb 4 defines the exact process and action needed to have the tickets delivered at the hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Since we are living in the age of customer delight rather than customer satisfaction, great customer service is the little extra effort that a customer service provider make to ensure the customer is provided with information that put him on the upper edge.

For Example - 1. Asking customer that if there is anything else we can assist them with at the end of conversation.

2. Providing comparative knowledge of product rather than providing them information monotonously, This will give them knowledge as well as faith on you. You can always let them know why what you are offering is better than the others.

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