Subject: Italian Language Test - Kawaljeet Kaur
From: Kawaljeet Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Apr 2018 02:34:55 -0400

| | Foreign Language Screening Test

Name | Kawaljeet Kaur
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Sir,
Sorry to inform you that your order of pizza (Farnhouse) will be delayed by 30min as I mistaken in writing your address. This is happened first time in my carrier.
We ae providing you free pizza because of the delay. Hope you accept my appology.

Regards
Kawaljeet
Order Executive

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Kawaljeet Kaur. Age-33 , mother of 2 boys. I have done my B.com from Delhi University in 2005. After that I went to Italy and there I have learnt the Italian Language and their culture, then  I worked in 4 elle sevices for 3 years as call representative.
After migrating in India , I joined Protagonist E solution where I got a chance to work with Trip Advisor . I know computer, hindi, english, punjabi, Italian.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Secondo me , dobbiamo stare sempre disponibile, capire la clientella e cercare di risolvere i loro problemi prima possibile con ottimo soluzione.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ho la esperienza del questo settore.
Conosco la lingua e loro cultura.
Brava in respondere in tempo breve.
Non dimentico mai, l' appuntamenti che ho presi con i clienti.
Cerco sempre i buon soluzioni per risolvere i problemi di clienti.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Una volta mi sono stata a venezia in Italia. E (is) una citta meravigliosa. Sono stata con la mia famiglia . Abbiamo visto una chiesa di San Marco. Anche girato nella gondola. Poi siamo stati una piccola isola , dove abbiamo visto, come veneziani fanno la pezzi decorativi con i vetri. Poi abbiamo comprato suovegnir per le mie amiche. Il mercato era pieno di maschere carnivali. Nella piazza cera un concerto musica.Abbiamo ballato.
Poi abbiamo fatto il pranzo nell un ristorante Italiano.Adesso non mi ricordo il nome, ma non dimentichero il gusto di lasagna che ho mangiato la.Era buonissima.
Dopo questo abbiamo deciso di tornare a Bologna perche dovevamo andare al lavoro prossimo giorno.

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