Subject: Re: LSM Joining Case Test - Shivam Rathore
From: Shivam Rathore <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Apr 2018 01:56:42 -0400

| | LSM Joining Case Test

Name | Shivam  Rathore
E-mail | [email-masked]
Phone Number | (+91) 9675900948
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because customer can update the new address where heshe want's to receive the tickets i.e. hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD CUSTOMER SERVICE- In this type of service the quality of interaction between the customer & representative in not up to the mark or the satisfaction level of customer is not so good but it is lump sum correct.Communication skills are not so good.Customer can face some problems while interacting with the representative

GREAT CUSTOMER SERVICE- In this type of customer service customer can quickly and easily understands what the information is given by the representative.The communication skills are much more better than good customer service.Customer is fully satisfied by the skills of representative.The flow of speech in which the representative talks is very good and understandable to the customers.

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