Subject: Re: LSM Joining Case Test - Adiya Rana
From: Adiya Rana <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 2 Apr 2018 06:17:02 -0400

| | LSM Joining Case Test

Name | Adiya  Rana
E-mail | [email-masked]
Phone Number | (011) 8273687179
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is going to the event place and he want the ticket to be delivered on new address so we have to make sure that the customer can get the ticket on right address and be on time, so i choose Blurb 4. The reson is to select blurb 4 is to comfirm the right adress and make assure the customer he/she can get the ticket on time and on new adress where she/He can stay.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The Good customer service is make sure the customer get satisfaction on the basis of query. we have to give the right answer to the customer what He/She asked amd make sure he understand that i right way.
Great Customer service is that if a customer have any confusion about compony and the product so we have to explain in right way what the product says and everythng about the question customer asked and give the satisfaction answer to the customer so he can take furthe step to select the product and take follow up with the customer after he done with the product in that case he believes you and if wants to buy some other product he definetly go with you and also he recomend other people to go with your compony.

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