Subject: Re: LSM Joining Case Test - Bhagwati Bisht
From: Bhagwati Bisht <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 2 Apr 2018 03:20:02 -0400

| | LSM Joining Case Test

Name | Bhagwati Bisht
E-mail | [email-masked]
Phone Number | (91) 9899651752
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per me the forth option is the right one as the customer has asked to send the tickets to the new address without providing the new address of hotel.
Hence in this blurb the representative asked for updating the new address for the right delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer will appreciate you for all timely deliveries and may not say anything for delayed in services, but the great customer will appreciate you for your good services and also write you for delays and always tell you to improve without get angry, always give you the scope of improving in future.

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