Subject: TXT Chat missed.
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Date: Wed, 21 Feb 2018 01:04:33 +0530 (IST)

Can you please confirm why this chat was missed in your shift in TXT. Customer waited for 28 mins. This was missed at 11:50Am 

R egards, 
Pritish Nandi