Subject: Re: Email confirmation for agents leaving the company
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>, "[email-masked]" <[email-masked]>, Neerja Singh <[email-masked]>
Cc: manager <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 16 Feb 2018 10:59:18 +0000

Neerja/Vaishali,

You must send an email to Subir and Pritish on the same day when an agent stops working with us. Same goes when an agent joins in. Please acknowledge.

From: Subir Chakma <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 February 2018 at 9:02 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Neerja Singh <[email-masked]<mailto:[email-masked]>>
Cc: manager <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Email confirmation for agents leaving the company

Dear Vaishali/Neerja,

It has been noticed that after an agent is long gone, their logins remain Active as there is no proper communication as who is leaving the company. This is a serious security issue as Slack and other sites can be easily accessed from outside and misused.

We must have a procedure in place to inform concern manager to disable the agent logins once they leave including ids created by Ashish/Pradeep. Its difficult for me to keep track of all outgoing agents as some of them work in different accounts.

As of today, I found 5 active accounts on Freshdesk that give access to online KBs of our accounts.

Best.

[1483019303077_PastedImage]
Subir Chakma
Operations
www.livesalesman.com<http://www.livesalesman.com>

[1483019439607_PastedImage]
Skype: subirlsm
Phone: +91 120 4332621<tel:%2B91%20120%204332621>

Mobile: +91 9716481117

Email: [email-masked]<mailto:[email-masked]>