Subject: FW: HFL - important feedbacks
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 13 Feb 2018 15:01:23 +0000

Forward this to Dirender as well

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 February 2018 at 6:23 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deepak Chauhan <[email-masked]<mailto:[email-masked]>>, Subir Chakma <[email-masked]<mailto:[email-masked]>>, Subhojit Hati <[email-masked]<mailto:[email-masked]>>, Uday Singh <[email-masked]<mailto:[email-masked]>>, Harsh Srivastava <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi[LSM]" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: HFL - important feedbacks

Hi all,

It just came to my attention that you people are sending affiliate response to customers who are interested in reselling HFL products! Why? The affiliate program is like google pay per click program where in we pay other website owners to put our link on their website and pay them a commission when we get a click on our website through their website. Please read before you start sending things randomly. Please read details about affiliate program here but never ever give it to people who want to resell: http://www.hflopportunity.com/affiliate/index.php

From what I know we sell exclusively through our website and not through third parties at all but have asked Deb again. Once, we get her reply on ticket 48336, please let all the others know.

Second- in UC, you are supposed to mention complete notes. You don’t just write products removed but you need to clearly mention what products were removed or added. Same applies to all the other notes.

@ Dirender: for order EH-201802100923-077600, you just mentioned: removed the items as per the customer's request (EH-201802100923-077600) but didn't mention what was removed from the order. Please be careful.

Also, when a customer asks you to cancel auto ship, you must ask them why they wish to cancel and if cost is the reason you must proactively try to offer save the sale offer and try to retain the customer.

@ Ratnesh: Arif found a chat where the customer wanted to cancel auto-ship due to financial hardship but you didn't offer $25 a bottle price and canceled the auto-ship straight away without making any effort to retain the customer. Not acceptable. Please be careful about this.

@ Uday: please forward this mail to Danish and Vishal, Ccing me please. Thanks

Guys, HFL is a very very straight forward process and such mistakes will not be accepted at any cost. If you have any confusion, go back to fresh desk and read or reach out to me but you CANNOT make such errors in the process.

Regards,
Deeksha