Subject: Re: IBD Chat and CSAT report required by Client
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 29 Jan 2018 15:22:38 +0530 (IST)

Hi Sir, 

Please find the attached report for Dec-2017 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Sunday, January 28, 2018 6:14:18 AM 
Subject: IBD Chat and CSAT report required by Client 

Hi Ashish, 

Can you please send me a sample report for Agents wise chat taken and also CSAT score for the month of Dec 2017 with raw file attached, as it has been requested by client. Let me know if it is possible to generate a report from the chat history. 

If we can then the client may require it on quarterly basis to provide incentive to the team. 

For now they need a sample and they may ask for changes. 

Thank you in advance for your help with this. 

R egards, 
Pritish Nandi