Subject: Fwd: Working hours Of IN team
From: Ashish Dabral <[email-masked]>
To: Ritu Shealy <[email-masked]>
Date: Tue, 23 Jan 2018 22:23:42 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Deeksha Dadu" <[email-masked]> 
To: "Roomer" <[email-masked]> 
Sent: Monday, January 22, 2018 2:33:07 PM 
Subject: FW: Working hours Of IN team 

Hi guys, 

Please make note of this and strictly follow this. Everyone must stay logged in on slack and make sure you give reply immediately. 

Regards, 
Deeksha 

From: Jay Hameed < 
Date: Monday, 22 January 2018 at 2:30 PM 
To: 
Subject: Working hours Of IN team 

Hi Saurabh and Deeksha 

Hope you are doing well. 

Please see below, the hours (indian time) and tasks the team should do or should not do, starting this Wednesday. 

24th 05.30-14.30 Do not do any Transactions or Reservations but should continue to do everything else such as ZD and take care of any support case and calls, LH etc) 

14.30- 20.30 Back to normal, dealing with all CX 

20.30-05.30 Do not do Transactions or Reservations but should continue to do everything else such as ZD and take care of any support case and calls, chat, LH etc) 

25th 05.30-14.30 Do not do any Transactions or Reservations but should continue to do everything else such as ZD and take care of any support case and calls, chats LH etc) 

14.30- 20.30 Back to normal, dealing with all CX 

20.30-05.30 Do not do Transactions or Reservations. s but should continue to do everything else such as ZD and take care of any support case and calls, chat, LH etc) 

26th 05.30-14.30 Do not do any Transactions or Reservations or Chat or LH activations via ZD but should continue to do everything else such as ZD ticket, take care of any support case and calls, LH etc 

14.30- 20.30 Back to normal, dealing with all CX 

20.30-05.30 Do not do Transactions or Reservations or Chat or LH activations via ZD but should continue to do everything else such as ZD and take care of any support case and calls 

Saturday 27th and Sunday 28th back to normal, dealing with all CX. 

29th 05.30-14.30 ONLY answering calls and deal with issue of caller 

14.30-20.30 back to normal, dealing with all CX 

20.30-05.30 ONLY answering calls and deal with issue of caller 

30th 05.30-14.30 ONLY answering calls and deal with issue of caller 

14.30-20.30 back to normal, dealing with all CX 

20.30-05.30 ONLY answering calls and deal with issue of caller 

31st 05.30-14.30 ONLY answering calls and deal with issue of caller 

14.30-20.30 back to normal, dealing with all CX 

20.30-05.30 ONLY answering calls and deal with issue of caller 

1st of February to 5th February Only answer calls and deal with issue of caller till the team IN stops working at 5PM on the 5th of February as agreed with Saurabh 

Please make sure that the team is available at all times (24/7) should we need any assistance or backup. They should be in constant communication with the team in Manila to ensure any escalations, updates etc. 

Please let me know if you have any questions 

Jay