Subject: HFL- important update
From: Deeksha Dadu <[email-masked]>
To: "Aqib Raza (LSM)" <[email-masked]>, Phaedrus Arif <[email-masked]>, Tushar Bhatt <[email-masked]>, Harsh Srivastava <[email-masked]>, Direndra <[email-masked]>, Kaushal Singh <[email-masked]>, "Pritish Nandi[LSM]" <[email-masked]>, Deepak Chauhan <[email-masked]>, "Ratnesh Kumar. Singh" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 15 Jan 2018 10:24:11 +0000

Hi all,

From now on, if you need to get an order edited or cancelled, after editing it in Ultra Cart,  now onwards, you will email Jessica Stephenson and CC Deborah as usual. For tickets, as usual, escalate on zendesk as well as webmail. Remember Jessica is not on Zendesk so don’t expect her to see anything if you don’t email her through webmail. Jessica is from fulfilment department. Her contact details are as follows:

Name: Jessica Stephenson
Email:  [email-masked]<mailto:[email-masked]>
 Phone: 208.466.2647<tel:(208)%20466-2647>

Order are finalised at the end of every night, by midnight, PST in Los Angeles and then the file sent to the fulfilment company to be shipped the next day. Now, that you know the deadline, you can reply to customer accordingly. Please make sure that you inform her of any change- edition or cancellation- before that. For anything super urgent, you can also call her at the number given during her business hours only.

It is after a very long time that Sam has entrusted us with this responsibility. I don’t want ANY MISTAKES whatsoever in this, no wrong message going to her at all.

Let me know if you have any questions.

Regards,
Deeksha